General terms and conditions
If you place an order you agree with our general terms and conditions. We like to keep it simple, so below you will find them in understandable language.
3511 HC Utrecht
Phone: +31 6 14 615 010
E-mail: [email protected]
IBAN NL82 TRIO 0197 6067 68
Ordering and payment
In our webshop all prices include 21% Dutch VAT (BTW), but exclude possible shipping costs.
You can pay using a number of services, without any extra costs:
- Bancontact / Mister Cash (Belgium)
- SOFORT Banking (Germany)
We also offer the following methods, for an extra fee:
- Creditcard (VISA, MasterCard and Maestro)
- prepayment via bank transfer
After you place an order you will receive a confirmation by email. In case you didn't receive a confirmation withing 24 hours, please do contact us. Your payment will have to be made within 7 days after your order was placed. If not, Werfzeep reserves the right to cancel your order.
It happens rarely, but sometimes an order cannot be fulfilled immediately. If this is the case we will contact you. You can also cancel your order. The amount already payed will be refunded within one week.
For shipments we use the services of 'De Fietskoerier', bicycle messengers. In some cases we may use another service. We strive to ship your order as soon as possible. As soon as your order has been shipped you will receive an email, depending on the method used, it may contain a Track & Trace code with which you can track you order.
Werfzeep is not liable for any damage or loss during shipment.
If your order couldn't be delivered by the courier, e.g. because of a faulty address, and it is returned to us, we will give you the opportunity to ship it once more for an extra payment.
If a parcel fits through a letterbox opening (only bars of soap and up to 12 pieces) and the total amounts over 30 euros, we will calculate no shipping costs. This option is only available within The Netherlands.
We also calculate no shipping costs in the following scenarios:
- orders over € 60 within The Nederlands, secured
- orders over € 75 to Belgium or Germany, secured
If your order is a gift for someone else, please let us know in the comments box, we will be happy to make it a nice present! You can also provide a separate shipping address with the 'Ship to different address' option.
All soap is manufactured in our own soap studio. It is a manual craft, so the product you receive can differ from what you see on the images on the website. Also the products that we sell alongside can differ slightly. For example the soap holders: also manufactured on a small scale and with love.
Werfzeep is not liable for any injuries or damage because of incorrect or unreasonable usage of the products.
Werfzeep reserves the right to change these conditions at any time.
Orders can be returned. This can be done within 14 days, the buyer will have to cover the shipping costs of returning. Only products in their original packaging that show no sign of damage can be taken back. Before you decide to return a product, please get in contact with us via email providing us with all the relevant information.
After we have received all products and we have been able to check them, you will receive your order amount on your bank account within 7 days.
As soon as a workshop is paid for, the reservation is final. Five days before the workshop you will receive an information email.
Up to three weeks before the day of the workshop you can change the date of your workshop by sending an email to [email protected], subject to availability, or you can cancel your workshop and receive your money back.
Personal data you provide when placing an order is used only by Werfzeep for order processing. For this we use Lightspeed's webshop system. Shipment is done via the services of Fietskoerier, MyParcel or ShopsUnited.
In case you also want to receive our newsletter, please subscribe here. For this service we use MailChimp.
In no scenario will we ever hand your personal data to others.
In case you still have questions, don't hesitate to contact us.
Images and texts
Images and texts on this website can be used without explicit agreement, but only to serve promotion of Werfzeep, and only unedited.
Werfzeep cannot be resold in another package than the original one. In case you're interested in private label products: please contact us.
Questions and comments
In case of any questions: please contact us via [email protected]
Typing, typesetting or printing errors on this website reserved.