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General terms and conditions

If you place an order you agree with our general terms and conditions. We like to keep it simple, so below you will find them in understandable language.


Business information

Werfzeep B.V.
Westerkade 30
3511 HC Utrecht

Phone: +31 6 14 615 010
E-mail: [email protected]

KvK/CoC 94012067
VAT/BTW NL852672172B01
IBAN NL82 TRIO 0197 6067 68


Ordering and payment 

In our webshop all prices include 21% Dutch VAT (BTW), but exclude possible shipping costs.

You can pay using a number of services, without any extra costs. These can be found on the checkout page.

After you place an order you will receive a confirmation by email. In case you didn't receive a confirmation withing 24 hours, please do contact us. Your payment will have to be made within 7 days after your order was placed. If not, Werfzeep reserves the right to cancel your order.

It happens rarely, but sometimes an order cannot be fulfilled immediately. If this is the case we will contact you. You can also cancel your order. The amount already paid will be refunded within one week.



Shipping is done by our logistic partner. They strive to ship your order as soon as possible, in most cases orders placed before 8pm are shipped the same day. As soon as your order has been shipped you will receive an email, depending on the method used, it may contain a Track & Trace code with which you can track you order.

Werfzeep is not liable for any damage or loss during shipment.

If your order couldn't be delivered by the courier, e.g. because of a faulty address, and it is returned to us, we will give you the opportunity to ship it once more for an extra payment.

We charge shipping costs according to this scheme:

- orders under € 45: € 4,95
- orders between € 45 and € 85: € 1,95
- orders over € 85: free shipping


Gift service

If your order is a gift for someone else, you can provide a separate shipping address with the 'Ship to different address' option. Unfortunately, at this moment we do not offer personalisation or a gift wrapping service.



All soap is manufactured in our own soap studio. It is a manual craft, so the product you receive can differ from what you see on the images on the website. Also the products that we sell alongside can differ slightly. For example the soap holders: also manufactured on a small scale and with love.

Werfzeep is not liable for any injuries or damage because of incorrect or unreasonable usage of the products.

Werfzeep reserves the right to change these conditions at any time.


Return policy 

Orders can be returned. This can be done within 14 days, the buyer will have to cover the shipping costs of returning. Only products in their original packaging that show no sign of damage can be taken back. Before you decide to return a product, please get in contact with us via email providing us with all the relevant information.

Do not return orders to our soap studio in Utrecht! The correct address is on the shipping label.

After we have received all products and we have been able to check them, you will receive your order amount minus any shipping costs on your bank account within 7 days.



Personal data you provide when placing an order is used only by Werfzeep for order processing. For this we use Lightspeed's webshop system. Shipment is done by our logistic partner.
In case you also want to receive our newsletter, please subscribe here. For this service we use Brevo.
In no scenario will we ever hand your personal data to others.

In case you still have questions, don't hesitate to contact us. On request, we can delete all your personal data from our systems.


Images and texts

Images and texts on this website can be used without explicit agreement, but only to serve promotion of Werfzeep, and only unedited.



Werfzeep cannot be resold in another package than the original one. In case you're interested in a tailor made soap bar product: please contact us.


Questions and comments

In case of any questions: please contact us via [email protected].

Typing, typesetting or printing errors on this website reserved.

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